tb jili Frequently Asked Questions

tb jili strictly enforces a minimum age of 21 years for all real-money account features, in line with Philippine law governing regulated online gaming. All accounts are subject to mandatory KYC age verification. Accounts belonging to persons under 21 are permanently closed and balances are handled per the tb jili Terms and Conditions.

tb jili accepts the following Philippine government-issued IDs for KYC: PhilSys National ID, UMID, driver's license, passport, SSS card, PRC ID, and voter's ID. Upload a clear photo or scan of your chosen ID via your account's Verification section. Most KYC checks are completed within a few hours during business days.

No. Each person is permitted one tb jili account only. Duplicate accounts — whether under the same or different names, mobile numbers, or payment methods — violate the tb jili Terms and Conditions. Both accounts will be suspended and all balances may be forfeited. If you've accidentally created two accounts, contact support immediately to resolve it.

On the tb jili Login page, click "Forgot Password" and enter your registered mobile number. You'll receive an OTP via SMS — enter it, then create a new password. If you no longer have access to your registered mobile number, contact the tb jili support team via live chat with your identity documents to verify ownership and recover your account.

You can request voluntary account closure by contacting the tb jili support team via live chat or emailing [email protected]. Any real-money balance will be refunded to a verified payment method within the standard processing timeframe. Bonus balances are removed upon closure. Note that account closure is different from self-exclusion — if you're struggling with gaming, consider the self-exclusion option instead.

Log in to your tb jili account, go to the Cashier or Deposit section, and select GCash as your payment method. Enter the amount you wish to deposit — minimum is ₱100 — and follow the redirect to the GCash payment screen to authorise the transfer. Funds are credited to your tb jili wallet within minutes of GCash confirming the transaction.

The minimum deposit at tb jili is ₱100, regardless of which payment method you use. This applies to GCash, PayMaya, BDO, BPI, and Metrobank. There is no tb jili platform fee on deposits, though your bank or e-wallet provider may apply their own transaction charges, which are outside tb jili's control.

GCash withdrawals from tb jili are typically processed within 5 to 30 minutes after your request is approved. During peak hours or if additional verification is required, it may take slightly longer. PayMaya withdrawals take 5 to 60 minutes, while bank transfers to BDO, BPI, or Metrobank generally complete within 1 to 3 business hours on banking days.

The minimum withdrawal at tb jili is ₱200. Withdrawals can only be processed to a payment method registered in the same name as your verified tb jili account — this is an anti-fraud requirement and applies to all players without exception. Make sure your KYC verification is fully approved before submitting your first withdrawal request.

Withdrawal delays at tb jili are most commonly caused by pending KYC verification, an additional security review on larger amounts, or delays on the receiving bank or e-wallet provider's end. If your withdrawal has been pending for more than 3 hours without an update, contact the tb jili support team via live chat and provide your transaction reference number for a status check.

tb jili does not charge any platform fees on standard deposits or withdrawals. However, third-party fees from GCash, PayMaya, or your bank may apply — these are set by your payment provider and are outside tb jili's control. Check with your bank or e-wallet for their applicable transfer fees before initiating a transaction.

tb jili offers a broad selection of JILI slots, including popular titles with bonus buy features, free spin rounds, and progressive multipliers. You'll also find feature games like Ganesh Gold and Dragon Tiger Luck in the tb jili game library. The full catalogue is browsable in the Slot section — no download required, everything runs directly in your mobile or desktop browser.

Yes — tb jili is fully optimised for mobile browsers on both Android and iOS. You don't need to download a separate app. Just open tbjili.bid in your phone's browser, log in, and every game in the tb jili library — slots, live casino, bingo, and more — is accessible with full touch-screen controls and fast loading on a standard 4G or Wi-Fi connection.

All games at tb jili use certified Random Number Generator (RNG) technology, ensuring every spin, hand, or round outcome is independently random and cannot be manipulated by the platform or any third party. Published RTP (Return to Player) percentages for slot games represent long-term statistical averages across all game sessions and are displayed in each game's information panel.

Yes. tb jili's live casino section features real dealers streaming in real time, including Live Baccarat, Live Blackjack, Live Roulette, and Live Sic Bo. The tb jili Casino lobby gives you access to all live tables directly from your account. Live games contribute differently toward bonus wagering requirements compared to slots — check the specific bonus terms before playing.

If your internet connection drops mid-round, tb jili's system records your last valid game state. When you reconnect and return to the game, the round will either be completed automatically per the game's rules or restored to the point before the disconnection occurred. If the round cannot be resolved, your stake is returned to your wallet. Contact support with the game name and approximate time if you notice any discrepancy.

The tb jili welcome bonus is automatically credited to your account after you complete registration and make your first qualifying deposit. The bonus amount and deposit match percentage are displayed on the promotions page at the time of your sign-up — these figures are updated regularly. The welcome bonus is subject to wagering requirements before any portion can be withdrawn. Full terms apply.

Wagering requirements at tb jili specify how many times you must bet your bonus amount before the bonus and any associated winnings become eligible for withdrawal. For example, a 20x wagering requirement on a ₱500 bonus means you must place ₱10,000 in qualifying bets before requesting a cashout. Different games contribute different percentages — slots typically contribute 100%, while live table games may contribute less. Check each bonus's specific terms for the exact multiplier and game contribution rates.

Yes. All tb jili bonus credits carry an expiry period, which is specified in the individual promotion's terms at the time the bonus is issued. If wagering requirements are not met before the bonus expires, the remaining bonus balance and any associated winnings will be removed from your account automatically. Log in to your Account > Bonuses section to check the expiry date and remaining wagering progress for any active bonus.

No. Bonus funds and winnings generated from bonus play cannot be withdrawn until the applicable wagering requirement is fully met. You may request a withdrawal of your real-money balance at any time, but the platform will separate bonus funds from your real-money balance during this process. Requesting a withdrawal before completing wagering may result in the bonus being forfeited — check the specific bonus terms for your options.

tb jili operates as an online gaming platform serving Filipino players and maintains compliance with applicable Philippine online gaming regulations. PAGCOR (the Philippine Amusement and Gaming Corporation) is the primary regulatory body overseeing licensed online gaming in the Philippines. tb jili encourages all players to verify their own eligibility under local laws before registering. The platform is intended for players aged 21 and above only.

Log in to your tb jili account and navigate to Account Settings, then select Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits and loss limits. Limit reductions take effect immediately; increases have a mandatory 24-hour cooling period before activation. These tools are available to all players at no charge and are strongly encouraged as a first step in managing your gaming budget.

Go to Account Settings > Responsible Gaming > Self-Exclusion. Select your preferred exclusion duration — options range from 6 months to permanent — and confirm with an OTP sent to your registered mobile number. tb jili will process your exclusion within 24 hours. During the exclusion period, login, deposits, and wagering are blocked, and all marketing communications are stopped. Self-exclusion periods cannot be shortened once activated.

If gaming is causing financial, emotional, or personal harm, please act early. Start by using tb jili's built-in tools: set a deposit limit, activate a cool-off period, or request self-exclusion via Account Settings. Contact the tb jili support team via live chat at any time — they can activate limits on your behalf and connect you with appropriate guidance. Speaking with a trusted family member or counsellor is also a meaningful first step.